Last updated: March 28, 2026
All our plugins include a free 14-day trial with full functionality — no features are restricted during the trial period. This trial exists so you can thoroughly evaluate the product, test compatibility with your system and DAW, and confirm it meets your needs before purchasing. By completing a purchase, you acknowledge that you have had the opportunity to evaluate the product through the free trial.
All plugin sales are final. Because a fully functional free trial is provided, we do not offer refunds for dissatisfaction, unmet expectations, or change of mind. Refund requests will only be considered if all of the following conditions are met:
Meeting these conditions does not guarantee a refund — all refund requests are reviewed and approved or denied at Synthacle's sole discretion.
Expansion packs are digital goods delivered immediately upon purchase. All expansion pack sales are final and non-refundable.
In cases of verified billing errors or duplicate charges, we will correct the issue. Any other exceptions are reviewed on a case-by-case basis and granted solely at Synthacle's discretion.
To submit a refund request for review, email support@synthacle.com within 14 days of the charge. Include the email address used at checkout, a detailed description of the technical issue, and any relevant screenshots or system information. Submitting a request does not entitle you to a refund — all requests are subject to the conditions above. We aim to respond within 2 business days.
If you initiate a chargeback or payment dispute instead of contacting us directly, we reserve the right to immediately revoke your license key and restrict future purchases. We encourage you to reach out to our support team first so we can work toward a resolution.