Privacy Policy

1. Who We Are

Synthacle ("we", "us", "our") develops and sells audio plugins and expansion packs for music production. This policy explains how we handle your data when you visit our website or purchase our products.

2. Data We Collect

• Purchase information: email address and order details when you buy a product
• License data: hardware identifiers used for product activation (up to 3 devices)
• Technical data: IP address, browser type, and device information collected automatically when you visit our website
• Payment data: processed entirely by Stripe — we never see or store your card number
• Support correspondence: emails and messages you send us

3. How We Use Your Data

• Processing purchases and delivering license keys
• Managing product activations and license verification
• Providing customer support
• Website analytics and marketing attribution
• Sending product updates and important notices related to your purchase

4. Third-Party Services

We share data with the following providers, solely to operate our business:

• Stripe — payment processing
• Supabase — database and license management
• Google Analytics — website analytics
• Meta Pixel — marketing analytics and conversion tracking

5. Cookies

We use cookies for website functionality, Google Analytics, and Meta Pixel conversion tracking. You can manage cookie preferences through your browser settings. Disabling cookies will not affect your ability to use our products.

6. Data Retention

We retain your purchase and license data for as long as your license is active. If you request data deletion, we will remove your personal information within 30 days while preserving anonymized order records as required for accounting purposes.

7. Your Rights

You have the right to access, correct, or delete your personal data at any time. To exercise these rights, contact us at support@synthacle.com.

8. Security

All traffic is encrypted via HTTPS. Payment information is handled entirely by Stripe and never touches our servers. While we take reasonable measures to protect your data, no system is 100% secure.

9. Children

Our products are not intended for users under 13 years of age. We do not knowingly collect personal data from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.

11. Contact

Questions about your privacy? Reach us at support@synthacle.com.